Customer Service &
County Awareness Training

Date:
Wednesday, May 6th, 9:00 am - 3:00 pm
( 1hour lunch break, brown bag if you wish)

Cost:
$20.00 per person
Minimum 15 participants, maximum 25
Group Rate upon request (min 15 participants)

Place:
Prince Edward Learning Centre
206 Main Street, Picton
The Lower Level of the Armory

Please register before: April 22, 2009.

To register, please call:
Prince Edward County Chamber of Tourism and Commerce
Phone: 613-476-2421.

Upon successful completion of both sections
(Customer Service & County Awareness),
participants will receive a
Chamber of Tourism & Commerce C-TAT certificate.

Course Content

Part 1 - Customer Service

Why buy-in to exceptional service?
+ Ho-Hum Service
+ Improving Mediocrity

Customer Service
+ Evaluating Customer Service
+ How does the County rate?
+ Company Policies
+ First Impressions
+ Acknowledging the Customer
+ Improving Your Skills
+ Communication Basics
+ Telephone Skills
+ Angry Customers

Knowing Your Product
+ Employer Expectations
+ Tools for Knowing The County

Part 2 - County Awareness Training

Group discussions and presentations using “The County Driving Tour”, which is comprised of 3 different tours and detailed descriptions of various points of interest along the route.
For further information please see www.thecounty.travel.